Service Request

We take customer service very seriously and our work is not finished until our customers are completely satisfied with their purchase. When service issues arise, please contact our office so we can provide assistance with managing manufacturer’s warranty claims.

For service issues please fill out the form below or call us at (858) 481-9250.

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    Service request procedure for claims

    • Please submit your service request in writing using our online form above.
    • Provide as much detail as possible to expedite service
    • Make sure to submit a few photos of the issue(s)
    • Builders Direct Supply will promptly forward your service request to the manufacturer.
    • You’ll either hear from our service specialist or from the manufacturer’s representative directly to set up field service. All details about your service appointment will be communicated to you during this time.
    • In the meantime, please feel free to call us any time for status update.

    Manufacturer's direct service report forms

    Some manufacturers allow you to report a warranty claims directly to them. If you wish to report your warranty claim directly to JELD-WEN, Milgard and La Cantina you may do so by clicking on their service forms below. In most cases, manufacturer’s representatives will contact you directly within 48 hours.

    Jeld-Wen warranty, service and parts request form

    Use this form for submitting:

    • Jeld-Wen vinyl and aluminum warranty and non-warranty requests
    • Jeld-Wen wood non-warranty requests
    • Parts request

    For Jeld-Wen wood warranty requests please fill out BDS SERVICE REQUEST FORM above.

    Milgard service request form

    La Cantina service request form

    La Cantina replacement parts form