Service Request

We take customer service very seriously and our work is not finished until our customers are completely satisfied with their purchase. When service issues arise, please contact our office so we can provide assistance with managing manufacturer’s warranty claims.

For service issues please fill out the form below or call us at (858) 481-9250.

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    Service request procedure for claims

    • Please submit your service request in writing using our online form above.
    • Provide as much detail as possible to expedite service
    • Make sure to submit a few photos of the issue(s)
    • Builders Direct Supply will promptly forward your service request to the manufacturer.
    • You’ll either hear from our service specialist or from the manufacturer’s representative directly to set up field service. All details about your service appointment will be communicated to you during this time.
    • In the meantime, please feel free to call us any time for status update.

    Manufacturer's direct service report forms

    Some manufacturers allow you to report a warranty claims directly to them. If you wish to report your warranty claim directly to Arcadia, All Weather Architectural Solutions, JELD-WEN, La Cantinam Milgard, and Panda, you may do so by clicking on their service forms below. In most cases, manufacturer’s representatives will contact you directly within 48 hours.

    Arcadia Service Request Form

    All Weather Architectural Aluminum

    Jeld-Wen warranty, service and parts request form

    La Cantina service request form

    La Cantina replacement parts form

    Milgard service request form

    Panda Windows & Doors